“BACKROADS LIQUOR HOUSE” SHIPPING AND RETURN POLICY FOR ORDERING ONLINE
PLEASE NOTE: ADULT SIGNATURE REQUIRED FOR DELIVERY (21+).
PO Boxes, Military Bases, Postal/Shipping locations such as FedEx/UPS/Walgreens etc. are not valid for shipments.
Orders are typically delivered within 3-10 business days* of purchase, depending on your location and shipping companies servicing that area. However, most orders will deliver in 3-5 days.
Tracking emails are provided once the order has been fulfilled, where it will be handed off for further processing and shipment. Updates to the tracking provided will occur when the package has shipped and may not update until received by the local carrier completing its delivery in your state. Regular updates will continue to be provided as the carrier scans and delivers the package.
WRONG SHIPPING ADDRESS
Clients need to contact customer support to change/update the shipping address before the package is shipped. Once the order has shipped this change/update may have a cost (determined by the carrier or shipper).
ORDER CANCELLATION:
We are always striving to deliver the best customer service experience possible. As a result, we strive to expedite orders as quickly as we can, so once an order is placed and paid for, a change or cancellation is unfortunately not possible. We recommend being positive before hitting the order button.
RETURNS BY CONSUMERS TO RETAILERS
No returns are allowed unless the beverages are spoiled, deteriorated, contaminated, or otherwise unfit for human consumption and with prior authorization from the retailer. This approval is made on the condition that there will be a refund for the unsatisfactory merchandise. It is necessary for a consumer to bring/send back a partially emptied bottle or a bottle which clearly shows deterioration of the product, such as sediment, to qualify for the refund. Any return request needs to be placed within 7 days after delivery..
A consumer cannot overbuy for a party and then return any of the unused alcoholic beverages. Neither can the recipient of a gift exchange it for other merchandise or be given a credit. Sales to consumers are final except as previously set forth. The Department and federal law agree in this respect.
WE DO NOT SHIP TO THE FOLLOWING STATES
Alabama, Arkansas, Iowa, Louisiana, Minnesota, Mississippi, Montana, South Dakota, Utah, and Wyoming.
THANK YOU FOR SHOPPING WITH US.